Refund policy

Returns:

ALL SALES ARE FINAL! There will be no refunds or exchanges issued for any purchased product unless the product is deemed to be defective by the MERCHANT. If a product is defective, it must be shipped back to the merchant within 30 days of purchase with all wrappings attached before an exchange will be issued. Product(s) must be completely unused and unaltered in order to be reimbursed.

PLEASE NOTE: Once products have been shipped, I am not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package transfers immediately to buyer upon delivery of the package to the shipping carrier.

Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, I am not responsible for any delay/non-receipt of package due to your error. Any issue with delivery must be taken up with the shipping carrier.

Pure Elements reserves the right to limit or decline any returns or exchanges regardless of whether a customer has a receipt or is not satisfied with their purchase. Every eligible return item is subject to a refund verification process and applicable state laws. The owner of this company has the absolute authority to make final decisions regarding all returns/exchanges.

You can contact us for any questions at info@shopurelements.com.

Damages/Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.